Experiences and perspectives of older patients with a return visit to the emergency department within 30 days: patient journey mapping.

ABSTRACT:

Purpose

Up to 22% of older patients who visit the emergency department (ED) have a return visit within 30 days. To achieve patient-centered care for this group at the ED it is important to involve the patient perspective and strive to provide the best possible experience. The aim of this study was to gain insight into the experiences and perspectives of older patients from initial to return ED visit by mapping their patient journey.

Methods

We performed a qualitative patient journey study with 13 patients of 70 years and older with a return ED visit within 30 days who presented at the Amsterdam UMC, a Dutch academic hospital. We used semi-structured interviews focusing on the patient experience during their journey and developed a conceptual framework for coding.

Results<

SUBMITTER: Schouten B 

PROVIDER: S-EPMC9018642 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature