Digital NHS Wales: a coding reliability analysis based on the voices of 22 978 patients and clinicians on the benefits, challenges and sustainability of video consulting.

ABSTRACT:

Introduction

The use of video consulting (VC) in Wales UK has expanded rapidly. Previous VC evidence has been the subject of small-scale projects and evaluations. Technology Enabled Care Cymru is an all-Wales digital service and rolls out digital interventions and evaluates on large scales, thus capturing representative data sets across Wales, and therefore a wide range of National Health Service (NHS) specialties.

Objective

To extract and analyse narrative feedback from patients and clinicians using the NHS Wales VC Service for 6 months (September 2020 to March 2021).

Design

A coding reliability approach of a cross-sectional study was conducted.

Setting

From all health boards across Wales.

Participants

NHS patients and clinicians across primary, seconda

SUBMITTER: Johns G 

PROVIDER: S-EPMC9021454 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature