Identifying indicators influencing emergency department performance during a medical surge: A consensus-based modified fuzzy Delphi approach.

ABSTRACT: During a medical surge, resource scarcity and other factors influence the performance of the healthcare systems. To enhance their performance, hospitals need to identify the critical indicators that affect their operations for better decision-making. This study aims to model a pertinent set of indicators for improving emergency departments' (ED) performance during a medical surge. The framework comprises a three-stage process to survey, evaluate, and rank such indicators in a systematic approach. The first stage consists of a survey based on the literature and interviews to extract quality indicators that impact the EDs' performance. The second stage consists of forming a panel of medical professionals to complete the survey questionnaire and applying our proposed consensus-based modified

SUBMITTER: Etu EE 

PROVIDER: S-EPMC9022798 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature