To what extent do callers follow the advice given by a non-emergency medical helpline (NHS 111): A retrospective cohort study.

ABSTRACT: National Health Service (NHS) 111 helpline was set up to improve access to urgent care in England, efficiency and cost-effectiveness of first-contact health services. Following trusted, authoritative advice is crucial for improved clinical outcomes. We examine patient and call-related characteristics associated with compliance with advice given in NHS 111 calls. The importance of health interactions that are not face-to-face has recently been highlighted by COVID-19 pandemic. In this retrospective cohort study, NHS 111 call records were linked to urgent and emergency care services data. We analysed data of 3,864,362 calls made between October 2013 and September 2017 relating to 1,964,726 callers across London. A multiple logistic regression was used to investigate associations between comp

SUBMITTER: Nakubulwa MA 

PROVIDER: S-EPMC9022858 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature