The impact of COVID-19 on service delivery systems: evidence from a survey of United States refugee resettlement agencies.

ABSTRACT:

Background

Key to the US refugee resettlement effort is the role of non-governmental organizations (NGOs) who receive, place, and provide transitional programs and referrals to new and recently resettled refugees. Yet only one rapid assessment study thus far examined the impact of COVID-19 on service delivery systems of US refugee resettlement agencies. This exploratory study describes the capability and preparedness of US refugee resettlement agencies to provide services and care to clients during the COVID-19 pandemic.

Methods

Using both telephone interviews and an internet survey, we assessed the impact of COVID-19 on service delivery, agency capacity, and preparedness of 101 US refugee resettlement agencies. Descriptive statistics were used to describe the dataset, while

SUBMITTER: Moise IK 

PROVIDER: S-EPMC9026042 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature