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Patients' Experiences with Cancer Care: Impact of the COVID-19 Pandemic.


ABSTRACT: The COVID-19 pandemic heightened the psychosocial impact of a cancer diagnosis as patients face concerns about the risk of infection and serious disease and uncertainties about the impact on their treatment. We conducted an online survey (n = 317) and focus groups (n = 19) with patients to examine their experiences with cancer care during the pandemic. Most survey respondents (68%) reported one or more disruptions or delays in care, including appointments switched to telehealth (49%). Patients perceived both benefits (e.g., convenience) and drawbacks (e.g., more impersonal) to telehealth. For many patients, COVID-19-related restrictions on bringing family members to support them during appointments was a major concern and left them feeling alone and vulnerable during treatment. Patients' self-reported coping during the pandemic was positively associated with age, education, and income (P < .05 for each) and better communication with their doctors during telehealth sessions (P < .001). Study findings highlight the importance of patient-centered care and communication to help patients cope with the challenges of the pandemic. Further research is needed to develop guidelines for use of telehealth as part of patient-centered cancer care.

SUBMITTER: Treiman K 

PROVIDER: S-EPMC9036334 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature

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Patients' Experiences with Cancer Care: Impact of the COVID-19 Pandemic.

Treiman Katherine K   Kranzler Elissa C EC   Moultrie Rebecca R   Arena Laura L   Mack Nicole N   Fortune Erica E   Garcia Reese R   Street Richard L RL  

Journal of patient experience 20220421


The COVID-19 pandemic heightened the psychosocial impact of a cancer diagnosis as patients face concerns about the risk of infection and serious disease and uncertainties about the impact on their treatment. We conducted an online survey (n = 317) and focus groups (n = 19) with patients to examine their experiences with cancer care during the pandemic. Most survey respondents (68%) reported one or more disruptions or delays in care, including appointments switched to telehealth (49%). Patients p  ...[more]

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