Automating Large-scale Health Care Service Feedback Analysis: Sentiment Analysis and Topic Modeling Study.

ABSTRACT:

Background

Obtaining patient feedback is an essential mechanism for health care service providers to assess their quality and effectiveness. Unlike assessments of clinical outcomes, feedback from patients offers insights into their lived experiences. The Department of Health and Social Care in England via National Health Service Digital operates a patient feedback web service through which patients can leave feedback of their experiences in structured and free-text report forms. Free-text feedback, compared with structured questionnaires, may be less biased by the feedback collector and, thus, more representative; however, it is harder to analyze in large quantities and challenging to derive meaningful, quantitative outcomes.

Objective

The aim of this study is to build a nov

SUBMITTER: Alexander G 

PROVIDER: S-EPMC9039814 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature