From direct attendance to telephone triage in an emergency primary healthcare service: an observational study.

ABSTRACT:

Objectives

To describe how an intervention to limit direct attendance in an emergency primary healthcare service affected the contacts to the clinic and the level of care given, and which factors were associated with a change from direct attendance to telephone contact.

Design

Observational study.

Setting

Seven Norwegian emergency primary healthcare services. The telephone triage operators are primarily registered nurses.

Participants

Registered patient contacts to the services during 2007-2019.

Interventions

In 2013, one of the seven services made an intervention to limit direct attendances to the emergency primary healthcare clinic. Through an advertisement in a local newspaper, the public was encouraged to call in advance. Patients who still attended

SUBMITTER: Midtbo V 

PROVIDER: S-EPMC9062791 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature