Factors affecting patient satisfaction with outpatient rheumatology phone visits during the COVID-19 pandemic.

ABSTRACT: The aim was to evaluate patient satisfaction with virtual care, and identify factors associated with level of satisfaction. Surveys were mailed to all patients who had a phone visit at The Ottawa Hospital Rheumatology division. Patients' satisfaction with various aspects of the phone visits was assessed on a 5-point scale and analyzed according to demographic variables using chi-square and regression analyses. Of 2423 surveys mailed, we received 742 responses (31%). Eighty-nine percent of patients were satisfied overall with the phone visit. Statistically significant less satisfaction was seen in patients who spoke to a resident compared to their rheumatologist (p < 0.001), were not called on time (p < 0.001), had difficulty using a telephone (p < 0.001), needed assistance of a second pers

SUBMITTER: Goldhar HA 

PROVIDER: S-EPMC9071247 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature