A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic.

ABSTRACT:

Background

The balanced scorecard (BSC) has been implemented to evaluate the performance of health care organizations (HCOs). BSC proved to be effective in improving financial performance and patient satisfaction.

Aim

This systematic review aims to identify all the perspectives, dimensions, and KPIs that are vital and most frequently used by health care managers in BSC implementations.

Methods

This systematic review adheres to PRISMA guidelines. The PubMed, Embase, Cochrane, and Google Scholar databases and Google search engine were inspected to find all implementations of BSC at HCO. The risk of bias was assessed using the nonrandomized intervention studies (ROBINS-I) tool to evaluate the quality of observational and quasi-experimental studies and the Cochrane (RoB 2

SUBMITTER: Amer F 

PROVIDER: S-EPMC9081670 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature