Qualitative study of patient experiences and care observations during agitation events in the emergency department: implications for systems-based practice.

ABSTRACT:

Objectives

Agitation, defined as excessive psychomotor activity leading to aggressive or violent behaviour, is prevalent in the emergency department (ED) due to rising behavioural-related visits. Experts recommend use of verbal de-escalation and avoidance of physical restraint to manage agitation. However, bedside applications of these recommendations may be limited by system challenges in emergency care. This qualitative study aims to use a systems-based approach, which considers the larger context and system of healthcare delivery, to identify sociotechnical, structural, and process-related factors leading to agitation events and physical restraint use in the ED.

Design

Qualitative study using a grounded theory approach to triangulate interviews of patients who have been p

SUBMITTER: Wong AH 

PROVIDER: S-EPMC9096567 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature