Problem-Solving and Tool Use in Office Work: The Potential of Electronic Performance Support Systems to Promote Employee Performance and Learning.

ABSTRACT: In the context of office work, learning to handle an Enterprise Resource Planning (ERP) system is important as implementation costs for such systems and associated expectations are high. However, these expectations are often not met because the users are not trained adequately. Electronic Performance Support Systems (EPSS) are designed to support employees' ERP-related problem-solving and informal learning. EPSS are supposed to enhance employees' performance and informal workplace learning through task-specific and granular help in task performance and problem-solving. However, there is little empirical research on EPSS. Two survey studies addressed this research gap. In the first study, 301 people working in Human Resource (HR)-related positions and functions evaluated the learning potent

SUBMITTER: Leiß TV 

PROVIDER: S-EPMC9102809 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature