Impacts of the COVID-19 pandemic on grocery retail operations: An analytical model.

ABSTRACT: The COVID-19 pandemic has had profound effects on grocery retailers, forcing them to make many operational changes in response to public health concerns and the shift in customers' shopping behavior. Grocery retailers need to understand the impact of pandemic conditions on their operations, but the literature has not modeled and analyzed this issue. We bridge this gap through economic models that consider the documented changes in the customers' shopping behavior during the COVID-19 pandemic, including less frequent in-store shopping and bulk-shopping tendency. We capture the impact of occupancy limitation guidelines on grocery retailers' service capacity, customers' shopping behavior, and, consequently, on the retailers' store traffic and profit. We find that though store occupancy limita

SUBMITTER: Delasay M 

PROVIDER: S-EPMC9115409 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature