Characterizing User Experiences With an SMS Text Messaging-Based mHealth Intervention: Mixed Methods Study.

ABSTRACT:

Background

Limited access to mental health care services due to provider shortages, geographic limitations, and cost has driven the area of mobile health (mHealth) care to address these access gaps. Reports from the Cohen Veterans Network and National Council for Behavioral Health show that in states where mental health care is more accessible, 38% of people still do not receive the care they need. mHealth strategies help to provide care to individuals experiencing these barriers at lower cost and greater convenience, making mHealth a great resource to bridge the gaps.

Objective

We present a mixed methods study to evaluate user experiences with the mental mHealth service, Cope Notes. Specifically, we aimed to investigate the following research questions: How do users perceiv

SUBMITTER: King SL 

PROVIDER: S-EPMC9115655 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature