Association of a Callback Program With Emergency Department Revisit Rates Among Patients Seeking Emergency Care.

ABSTRACT:

Importance

The emergency department (ED) discharge process often involves haste and poor communication.

Objectives

To assess the association of an automated telephone call 2 days after ED discharge with the likelihood of an unplanned ED revisit at both 72 hours and 7 days after the index visit and with perceived care metrics measured at 14 days.

Design, setting, and participants

This prospective nonrandomized clinical trial was conducted at a single academically affiliated county emergency department among 8110 patients presenting to and discharged from the ED during a 10-week period from June 25 to August 30, 2018. Initial statistical analysis was performed from February 1 to November 30, 2020, with additional analyses performed from March 1 to 16, 2022.

Intervent

SUBMITTER: Fruhan S 

PROVIDER: S-EPMC9123498 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature