Development of a Multicomponent Intervention to Decrease Racial Bias Among Healthcare Staff.

ABSTRACT:

Background

Real or perceived discrimination contributes to lower quality of care for Black compared to white patients. Some forms of discrimination come from non-physician and non-nursing (non-MD/RN) staff members (e.g., receptionists).

Methods

Utilizing the Burgess Model as a framework for racial bias intervention development, we developed an online intervention with five, 30-min modules: (1) history and effects of discrimination and racial disparities in healthcare, (2) implicit bias and how it may influence interactions with patients, (3) strategies to handle stress at work, (4) strategies to improve communication and interactions with patients, and (5) personal biases. Modules were designed to increase understanding of bias, enhance internal motivation to overcome bias,

SUBMITTER: Tajeu GS 

PROVIDER: S-EPMC9198170 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature