Acute clinical deterioration and consumer escalation: The understanding and perceptions of hospital staff.

ABSTRACT:

Introduction

Consumer escalation systems allow patients and families to escalate concerns about acute clinical deterioration. Hospital staff can impact upon the success of this process. As part of evaluation processes within a Local Health Network, where a consumer escalation system was introduced in accordance with National requirements, we sought to explore clinicians' understanding and perceptions of consumer escalation.

Methods

Voluntary and anonymous staff surveys pre, and post, system introduction. Quantitative data was analysed using descriptive statistics, chi-square independence, and non-parametric independent samples median tests. Qualitative data was evaluated using content analysis and cross-referenced with quantitative responses.

Results

Respondent's (pre

SUBMITTER: Thiele L 

PROVIDER: S-EPMC9202900 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature