Characterizing negative reviews of orthopedic spine surgeons and practices.

ABSTRACT:

Background

Recent evidence suggests that patients prefer subjective and crowd-sourced information over data-driven or quality-based outcomes when choosing a surgeon. Online physician rating and review websites continue to increase in popularity, and over half of patients use them to research physicians. Specifically, Yelp.com is the most frequently utilized online resource by patients. Data regarding the characteristics of negative reviews for spine surgeons and practices is lacking.

Methods

Orthopedic Spine surgeons and practices in 8 major US metropolitan regions were surveyed for one-star reviews on Yelp.com. The factors noted in the reviews were recorded and they were classified according to their clinical or nonclinical nature. Reviews were also subclassified into nonsu

SUBMITTER: Brinkman JC 

PROVIDER: S-EPMC9213250 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature