Telemedicine Patient Satisfaction Dimensions Moderated by Patient Demographics.

ABSTRACT:

Background

A multi-dimensional telemedicine patient satisfaction measure is utilized to provide managerial insights into where service improvements are needed and factors that impact patient service perceptions. This research explores the influence of patient demographics on telemedicine satisfaction. Four dimensions of telemedicine patient satisfaction (health benefits, patient-centered care, monetary costs, and non-monetary costs) were compared across patient gender, income, and education levels.

Methods

A survey of 440 US telemedicine patients on patient satisfaction was measured with Likert scale items to create a multi-dimensional construct using the SERVQUAL model. MANOVA, ANOVA, and linear contrasts were used to examine the impact of patient demographics on telemedici

SUBMITTER: Mason AN 

PROVIDER: S-EPMC9223157 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature