Virtual Specialist Care During the COVID-19 Pandemic: Multimethod Patient Experience Study.

ABSTRACT:

Background

Transitioning nonemergency, ambulatory medical care to virtual visits in light of the COVID-19 global pandemic has been a massive shift in philosophy and practice that naturally came with a steep learning curve for patients, physicians, and clinic administrators.

Objective

We undertook a multimethod study to understand the key factors associated with successful and less successful experiences of virtual specialist care, particularly as they relate to the patient experience of care.

Methods

This study was designed as a multimethod patient experience study using survey methods, descriptive qualitative interview methodology, and administrative virtual care data collected by the hospital decision support team. Six specialty departments participated in the study

SUBMITTER: Dainty KN 

PROVIDER: S-EPMC9239568 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature