Experiences of and response to the COVID-19 pandemic at private retail pharmacies in Kenya: a mixed-methods study.

ABSTRACT:

Objectives

To assess experiences of and response to the COVID-19 pandemic at community pharmacies in Kenya.

Design, setting and participants

This was a mixed-methods study conducted from November 2020 to April 2021, targeting service providers in three counties (Nairobi, Mombasa and Kisumu), selected purposively to represent the main urban centres; pharmacies were selected randomly from a list of licensed pharmacies.

Results

Of 195 sampled pharmacies, 108 (55%) completed a questionnaire and 103 (53%) received a simulated client call; 18 service providers were interviewed. The initial weeks of the pandemic were characterised by fear and panic among service providers and a surge in client flow. Subsequently, 65 (60%) of 108 pharmacies experienced a dip in demand to belo

SUBMITTER: Mugo PM 

PROVIDER: S-EPMC9240447 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature