[Implementing a secure instant messaging app in the COVID-19 pandemic: Usage experiences of primary care physicians and local health authorities].

ABSTRACT:

Background

At the onset of the COVID-19 pandemic general practitioners complained about feeling uninformed and lacking a sufficient flow of information from the local health authorities. Secure instant messaging describes a digital, chat-based form of communication enabling ambulatory care providers to connect in real-time and share information across medial sectors. KomPan, a proof-of-concept study, established a secure instant messaging structure in two model regions in Germany to improve communication between general practitioners and local health authorities via an additional communication pathway. This paper presents results of a qualitative user survey.

Methods

We recruited general practitioners (n = 43) and staff of local health authorities (n=10) in two Hessian model

SUBMITTER: Schutze D 

PROVIDER: S-EPMC9242843 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature