Patient experience and healthcare utilization for a COVID-19 telemedicine home monitoring program offered in English and Spanish.

ABSTRACT:

Background

Telemedicine is a vital component of the healthcare system's response to COVID-19. In March of 2020, Providence health system rapidly implemented a telemedicine home monitoring program (HMP) for COVID-19 patients that included use of at-home pulse oximeters and thermometers and text-based surveys to monitor symptoms. By June 2020, Providence updated the HMP to be offered in Spanish. This program was implemented before COVID-19 testing was readily available and therefore was offered to all patients suspected of having COVID-19. This study examines engagement, experience, and utilization patterns for English and Spanish-speaking patients engaged in the COVID-19 HMP.

Methods

A retrospective review of program data was used to understand HMP patient engagement (respons

SUBMITTER: Vartanian KB 

PROVIDER: S-EPMC9246185 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature