Effects and utility of an online forward triage tool during the SARS-CoV-2 pandemic: a mixed method study and patient perspectives, Switzerland.

ABSTRACT:

Objective

To assess the effects (quantitatively) and the utility (qualitatively) of a COVID-19 online forward triage tool (OFTT) in a pandemic context.

Design

A mixed method sequential explanatory study was employed. Quantitative data of all OFTT users, between 2 March 2020 and 12 May 2020, were collected. Second, qualitative data were collected through key informant interviews (n=19) to explain the quantitative findings, explore tool utility, user experience and elicit recommendations.

Setting

The working group e-emergency medicine at the emergency department developed an OFTT, which was made available online.

Participants

Participants included all users above the age of 18 that used the OFTT between 2 March 2020 and 12 May 2020.

Intervention

An OFTT th

SUBMITTER: Michel J 

PROVIDER: S-EPMC9274020 | biostudies-literature | 2022 Jul

REPOSITORIES: biostudies-literature