National Suicide Prevention Lifeline crisis chat interventions: Evaluation of chatters' perceptions of effectiveness.

ABSTRACT:

Objective

As part of the National Suicide Prevention Lifeline's crisis response system, the Lifeline Crisis Chat Network (LCC) answers chats from hundreds of thousands of at-risk individuals yearly. The study's objective was to assess the effectiveness of these online crisis interventions.

Method

Data from 39,911 pre-chat surveys and 13,130 linked pre- and post-chat surveys completed by LCC chatters from October 2017-June 2018 were analyzed. The relationship of several effectiveness measures with chatter demographics, pre-chat distress, suicidal ideation, and chatters' perceptions of engagement with their counselors was examined using a series of logistic regression analyses.

Results

Chatters were significantly and substantially less distressed at the end of the chat

SUBMITTER: Gould MS 

PROVIDER: S-EPMC9292033 | biostudies-literature | 2021 Dec

REPOSITORIES: biostudies-literature