Improving patient-centred care through a tailored intervention addressing nursing clinical handover communication in its organizational and cultural context.

ABSTRACT:

Aims

To increase the quality and safety of patient care, many hospitals have mandated that nursing clinical handover occur at the patient's bedside. This study aims to improve the patient-centredness of nursing handover by addressing the communication challenges of bedside handover and the organizational and cultural practices that shape handover.

Design

Qualitative linguistic ethnographic design combining discourse analysis of actual handover interactions and interviews and focus groups before and after a tailored intervention.

Methods

Pre-intervention we conducted interviews with nursing, medical and allied health staff (n = 14) and focus groups with nurses and students (n = 13) in one hospital's Rehabilitation ward. We recorded handovers (n = 16) and multidisciplin

SUBMITTER: Chien LJ 

PROVIDER: S-EPMC9304151 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature