Measuring the impact introducing NHS 111 online had on the NHS 111 telephone service and the wider NHS urgent care system: an observational study.

ABSTRACT:

Objectives

To explore what impact introducing the National Health Service (NHS) 111 online service had on the number of phone calls to the NHS 111 telephone service and the NHS urgent care system.

Design

Observational study using a dose-response interrupted time series model and random-effects meta- analysis to estimate the average effect.

Setting and participants

NHS 111 telephone and online contacts for 18 NHS 111 area codes in England. NHS 111 telephone and online contacts data were collected between October 2010 to December 2019 and January 2018 to December 2019, respectively.

Primary and secondary outcome measures

Primary outcome: the number of triaged calls to the NHS 111 telephone service following the introduction of NHS 111 online.

Secondary outcome

SUBMITTER: Simpson RM 

PROVIDER: S-EPMC9316045 | biostudies-literature | 2022 Jul

REPOSITORIES: biostudies-literature