Crisis text-line interventions: Evaluation of texters' perceptions of effectiveness.

ABSTRACT:

Objective

Crisis Text Line (CTL), the largest provider of text-based crisis intervention services in the U.S., has answered nearly 7 million conversations since its inception in 2013. The study's objective was to assess texter's perceptions of the effectiveness of CTL crisis interventions.

Method

Survey data completed by 85,877 texters linked to volunteer crisis counselor (CC) reports from October 12, 2017, to October 11, 2018 were analyzed. The relationship of several effectiveness measures with texters' demographic and psychosocial characteristics, frequency of CTL usage, and texters' perceptions of engagement with their CCs was examined using a series of logistic regression analyses.

Results

By the end of the text-based conversation, nearly 90% of suicidal texters

SUBMITTER: Gould MS 

PROVIDER: S-EPMC9322288 | biostudies-literature | 2022 Jun

REPOSITORIES: biostudies-literature