Similar values, different expectations: How do patients and providers view 'health' and perceive the healthcare experience?

ABSTRACT:

Introduction

No one can argue on the importance of health in one's life. However, the value of health in the context of other priorities for individuals is not always as clear. Further, patients' experience with the healthcare system is rarely contrasted with the service providers' expectations. The aim of this paper is to examine and compare patients' and providers' own definitions of health and their perceptions of the healthcare delivery experience from the lens of residents and providers in West Baltimore, Maryland.

Methods

This was a qualitative study with semi-structured focus groups (15 sessions) and individual in-depth interviews (21 interviews) with 94 participants. Two independent coders thematically analysed the transcripts.

Results

Patients identified five

SUBMITTER: Natafgi N 

PROVIDER: S-EPMC9327836 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature