Digital Facilitation to Support Patient Access to Web-Based Primary Care Services: Scoping Literature Review.

ABSTRACT:

Background

The use of web-based services within primary care (PC) in the National Health Service in England is increasing, with medically underserved populations being less likely to engage with web-based services than other patient groups. Digital facilitation-referring to a range of processes, procedures, and personnel that seek to support patients in the uptake and use of web-based services-may be a way of addressing these challenges. However, the models and impact of digital facilitation currently in use are unclear.

Objective

This study aimed to identify, characterize, and differentiate between different approaches to digital facilitation in PC; establish what is known about the effectiveness of different approaches; and understand the enablers of digital facilitation.<

SUBMITTER: Leach B 

PROVIDER: S-EPMC9335178 | biostudies-literature | 2022 Jul

REPOSITORIES: biostudies-literature