The Effects of Information Continuity and Interpersonal Continuity on Physician Services Online: Cross-sectional Study.

ABSTRACT:

Background

Web-based medical services have become an effective supplement to traditional services in hospitals and an essential part of medical services. Studies have shown that web-based medical services are useful for shortening the delayed admission time and for enhancing the treatment effect from the service continuity perspective. However, the specific measures that patients and physicians should take to improve service continuity remain unknown.

Objective

Based on the information richness theory and continuity of care, this study investigates the dynamic effects of information continuity and interpersonal continuity on physician services online.

Methods

Data of 7200 patients with 360 physicians covering complete interaction records were collected from a professi

SUBMITTER: Xuan Y 

PROVIDER: S-EPMC9353683 | biostudies-literature | 2022 Jul

REPOSITORIES: biostudies-literature