Quality of virtual care for ambulatory care sensitive conditions: Patient and provider experiences.

ABSTRACT:

Background

The COVID-19 pandemic and the need for physical distancing has led to rapid uptake of virtual visits to deliver ambulatory health care. Despite widespread adoption, there has been limited evaluation of the quality of care being delivered through virtual modalities for ambulatory care sensitive conditions (ACSCs).

Objective

To characterize patients' and providers' experiences with the quality and sustainability of virtual care for ACSCs.

Design

This was a multi-method study utilizing quantitative and qualitative data from patient surveys, provider surveys, and provider focus groups at a large academic ambulatory care hospital between May 2020 and June 2021. We included patients and providers utilizing telephone or video visits for the following ACSCs: hypert

SUBMITTER: Nayyar D 

PROVIDER: S-EPMC9366328 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature