Clients satisfaction at primary healthcare facilities and its association with implementation of client service charter in Tanzania.

ABSTRACT:

Background

Client service charter (CSC) provides information about what people can expect in a facility's services; what is expected of clients and service providers. Tanzania implemented Star Rating Assessment (SRA) of primary health care (PHC) facilities in 2015/16 and 2017/18 using SRA tools with 12 service areas. This paper assesses the status of service area 7, namely client focus that checked if client was satisfied with services provided and implementation of CSC through three indicators-if: CSC was displayed; CSC was monitored; client feedback mechanism and complaints handling was in place.

Methods

We extracted and performed a cross-sectional secondary data analysis of data related to clients' focus that are found in national SRA database of 2017/2018 using STATA ver

SUBMITTER: Kinyenje ES 

PROVIDER: S-EPMC9377608 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature