Relationship between electronic health records strategy and user satisfaction: a longitudinal study using clinicians' online reviews.

ABSTRACT:

Objective

We investigated how the electronic health records (EHRs) strategies concerning EHR sourcing and vendor switching impact user satisfaction over time.

Materials and methods

This study used a novel longitudinal dataset created by scraping clinicians' Glassdoor.com reviews on 109 US health systems from 2012 to 2017 and combining it with the Healthcare Information and Management Systems Society (HIMSS) database. We performed sentiment analysis of clinician reviews to construct our main dependent variable, user satisfaction. Our main independent variables, EHR single sourcing and vendor switching, were constructed using the HIMSS database.

Results

Our fixed effects model showed that as health systems gain more experience with EHR, a single vendor sourcing strategy

SUBMITTER: Srivastava A 

PROVIDER: S-EPMC9382381 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature