Remote Moderator and Observer Experiences and Decision-making During Usability Testing of a Web-Based Empathy Training Portal: Content Analysis.

ABSTRACT:

Background

COVID-19 restrictions severely curtailed empirical endeavors that involved in-person interaction, such as usability testing sessions for technology development. Researchers and developers found themselves using web-based moderation for usability testing. Skilled remote moderators and observers are fundamental in this approach. However, to date, more empirical work is needed that captures the perceptions and support needs of moderators and observers in testing situations.

Objective

The aim of this paper was to identify remote moderator and observer participant experiences and their use of certain tools to capture feedback of users as they interact with the web browser application.

Methods

This research is part of a broader study on an educational web browser

SUBMITTER: Lobchuk M 

PROVIDER: S-EPMC9386579 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature