Telehealth service delivery in an Australian regional mental health service during COVID-19: a mixed methods analysis.

ABSTRACT:

Background

COVID-19 required mental health services to quickly switch from face-to-face service delivery to telehealth (telephone and videoconferencing). This evaluation explored implementation of a telehealth mental health response in a regional public mental health provider.

Methods

A mixed methods approach, combining service use data, brief satisfaction surveys, and qualitative interviews/focus groups was undertaken. Number and types of contacts from de-identified mental health service data were compared between April-May 2020 and April-May 2019. Mental health consumers and providers completed brief online satisfaction surveys after videoconferencing sessions. Attitudes and perspectives on the implementation of telehealth were further explored by applying a descriptive qu

SUBMITTER: Chatterton ML 

PROVIDER: S-EPMC9388972 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature