How do hospitals engage patients and family members in quality management? A grounded theory study of hospitals in Brazil.

ABSTRACT:

Background

Patient and family engagement (PFE) is considered an essential element of the transformation of the healthcare system. However, it is characterised by its complexity and a small number of institutions that have implemented the mechanisms of engagement.

Objective

To understand PFE in quality management (QM) in the hospital environment.

Design

A qualitative approach was guided by the grounded theory based in Straussian perspective. Data were gathered using semistructured interviews. The coding was performed by excerpts, using an inductive approach and the constant comparison technique.

Setting and participants

A total of seven Brazilian hospitals were selected based on the theoretical sampling technique.

Results

A total of five categories emerge

SUBMITTER: Saut AM 

PROVIDER: S-EPMC9396118 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature