Evaluating Patients' Experiences with Healthcare Services: Extracting Domain and Language-Specific Information from Free-Text Narratives.

ABSTRACT: Evaluating patients' experience and satisfaction often calls for analyses of free-text data. Language and domain-specific information extraction can reduce costly manual preprocessing and enable the analysis of extensive collections of experience-based narratives. The research aims were to (1) elicit free-text narratives about experiences with health services of international students in Poland, (2) develop domain- and language-specific algorithms for the extraction of information relevant for the evaluation of quality and safety of health services, and (3) test the performance of information extraction algorithms' on questions about the patients' experiences with health services. The materials were free-text narratives about health clinic encounters produced by English-speaking foreigners

SUBMITTER: Jacennik B 

PROVIDER: S-EPMC9408527 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature