The users' point of view: towards a model of government information behavior on social media.

ABSTRACT: This study aims to examine the information behavior and acquisition of government information by Israeli citizens on social media. A mixed-methods research approach was used, with the study conducted in two main stages: an online survey, via a questionnaire distributed among Israeli citizens, and in-depth interviews. Both stages focus on citizens' patterns of use, experience, and acquisition of government information through various digital means. The findings indicate that users do not prefer social networks to actively retrieve government information. They also avoid making direct inquiries to government bodies on these platforms, either out of fear of an invasion of privacy, or due to a lack of trust in the government. However, social media channels provide fertile ground for accidental

SUBMITTER: Yavetz G 

PROVIDER: S-EPMC9418220 | biostudies-literature | 2022 Aug

REPOSITORIES: biostudies-literature