The effects of anthropomorphism and multimodal biometric authentication on the user experience of voice intelligence.

ABSTRACT: Voice intelligence is a revolutionary "zero-touch" type of human-machine interaction based on spoken language. There has been a recent increase in the number and variations of voice assistants and applications that help users to acquire information. The increased popularity of voice intelligence, however, has not been reflected in the customer value chain. Current research on the socio-technological aspects of human-technology interaction has emphasized the importance of anthropomorphism and user identification in the adoption of the technology. Prior research has also pointed out that user perception toward the technology is key to its adoption. Therefore, this research examines how anthropomorphism and multimodal biometric authentication influence the adoption of voice intelligence throu

SUBMITTER: de Kloet M 

PROVIDER: S-EPMC9428311 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature