A user satisfaction model for mobile government services: a literature review.

ABSTRACT: User satisfaction is essential for the success of an organisation. With the development of government service delivery through mobile platforms, a compatible measurement model must be found to measure user satisfaction with performing such services through a mobile government portal. Measuring user satisfaction with mobile government services is necessary nowadays due to the increasing popularity of smart devices. Research on mGovernment users' satisfaction is lacking, leading to difficulties in understanding users' expectations. In the present study, systematic literature reviews have been used to analyze users' satisfaction with mGovernment portals and propose a comprehensive model compatible with such contexts. The results show that government agencies can evaluate users' satisfaction u

SUBMITTER: Desmal AJ 

PROVIDER: S-EPMC9455267 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature