COVID-19 contact tracing app reviews reveal concerns and motivations around adoption.

ABSTRACT:

Background

Google and Apple's Exposure Notifications System (ENS) was developed early in the COVID-19 pandemic to complement existing contact tracing efforts while protecting user privacy. An analysis by the Associated Press released in December 2020 estimated approximately 1 in 14 people had downloaded apps in states one was available. In this study, we assessed the motivation and experience of individuals who downloaded ENS apps from the Google Play and Apple App Stores.

Methods

We collected review text, star rating, and date of rating for all the reviews on ENS apps in the Google Play and Apple App stores. We extracted the relative frequency of single words and phrases from reviews and created an open vocabulary language, with themes categorized by the research team, to s

SUBMITTER: Dixon EL 

PROVIDER: S-EPMC9462778 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature