Case management intervention of high users of the emergency department of a Portuguese hospital: a before-after design analysis.

ABSTRACT:

Background

Emergency department (ED) High users (HU), defined as having more than ten visits to the ED per year, are a small group of patients that use a significant proportion of ED resources. The High Users Resolution Group (GRHU) identifies and provides care to HU to improve their health conditions and reduce the frequency of ED visits by delivering patient-centered case management integrated care. The main objective of this study was to measure the impact of the GRHU intervention in reducing ED visits, outpatient appointments, and hospitalizations. As secondary objectives, we aimed to compare the GRHU intervention costs against its potential savings or additional costs. Finally, we intend to study the impact of this intervention across different groups of patients.

Methods</

SUBMITTER: Goncalves S 

PROVIDER: S-EPMC9470068 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature