Exploring the challenges to telephone triage in pre-hospital emergency care: a qualitative content analysis.

ABSTRACT:

Background

One of the important indices for the efficacy of pre-hospital emergency services is telephone triage. The dispatching team members are faced with many challenges in telephone triage which can adversely affect their performance. This study was conducted in the south of Iran to determine the challenges to telephone triage in pre-hospital emergency services.

Method

The present study is qualitative-descriptive where the sample was selected purposefully. Data were collected through 18 semi-structured, in-depth interviews with 18 dispatching team members in pre-hospital emergency care. The collected qualitative data were analyzed using the content analysis approach recommended by Graneheim and Lundman.

Results

Analysis of the data resulted in the emergence of thr

SUBMITTER: Mohammadi F 

PROVIDER: S-EPMC9502955 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature