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The role of the COVID-19 pandemic in expediting digital health-care transformation: Saudi Arabia's experience.

ABSTRACT: A comprehensive literature review of Research engines was conducted up to March 2022 to retrieve the articles. We considered all published data, press briefings, and announcements by the Ministry of Health of Saudi Arabia (MOH). The search included both sources in English and Arabic. Thus, this paper aims to give a comprehensive overview of the evolution and role of telemedicine and E-health represented in multiple informatics mobile applications during the COVID-19 pandemic in Saudi Arabia. As a component of its subjective drives, the MOH has launched and developed a total of 12 mobile applications from 2012 to 2019, three apps of which were developed during the COVID-19 pandemic. My health "Sehhaty" was the cornerstone of telemedicine services provided by the MOH in Saudi Arabia during the COVID-19 pandemic. Virtually booked physician appointments exceeded 3.8 million. Appointment "Mawid" app number of users sprinted from 4 million to 25 million users and the number of appointments booked in the same app went from 8 million to 100 million appointments in pre-COVID-19 compared to the post-COVID-19 period. Furthermore, the Health 937 hotline numbers grew to 24.6 million calls. The Health "Seha" app provided 2 million remote medical consultations with an almost 8-fold increase compared to pre-COVID-19 times.

SUBMITTER: Alkhalifah JM

PROVIDER: S-EPMC9509531 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature

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The role of the COVID-19 pandemic in expediting digital health-care transformation: Saudi Arabia's experience.

Alkhalifah Joud Mohammed JM Seddiq Waleed W Alshehri Badr Fadhel BF Alhaluli Alhanouf Hani AH Alessa Mohammed Mesfer MM Alsulais Naif Mansour NM

Informatics in medicine unlocked 20220925

A comprehensive literature review of Research engines was conducted up to March 2022 to retrieve the articles. We considered all published data, press briefings, and announcements by the Ministry of Health of Saudi Arabia (MOH). The search included both sources in English and Arabic. Thus, this paper aims to give a comprehensive overview of the evolution and role of telemedicine and E-health represented in multiple informatics mobile applications during the COVID-19 pandemic in Saudi Arabia. As ...[more]

PMID: 36185732

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Project description:Health care providers can use these virtual platforms for delivering medical advice and prescriptions to patients. This study was aimed to explore the patients' experiences and level of satisfaction regarding virtual health care received during the coronavirus disease-19 (COVID-19) pandemic. This study also assessed the before and during lockdown sleep quality in these participants. The current study included 522 participants from Saudi Arabia. Virtual health care satisfaction questionnaire was implemented to record the data on patient experience toward the virtual health care during COVID-19 pandemic. Patients expressed a high level of satisfaction with virtual health care services during the COVID-19 pandemic, as indicated by a mean score of 4.15 on a five-point Likert scale, which translates to an 83% satisfaction rate. Most participants felt they could communicate effectively with their doctors, appreciated the good picture and sound quality of their virtual appointments, and felt that their privacy was respected. Additionally, they reported comfort during history taking and examinations, and felt that doctors adequately explained solutions, including prescriptions and advice. Interestingly, the study found no significant association between the type of specialty or patient demographic factors and the level of satisfaction. In terms of sleep quality, a comparison of subjective sleep parameters before and during the lockdown revealed significant changes. The results from a t test indicated that mean scores for various sleep components: such as sleep duration, sleep disturbances, sleep latency, daytime dysfunction, habitual sleep efficiency, and subjective sleep quality, showed significant differences (P < .001) between the 2 assessment periods. Overall, the mean scores for these components increased, indicating a deterioration in sleep quality during the lockdown period. The study found that most participants were satisfied with the virtual health care system, noting its benefits in reducing overcrowding, care delays, and unnecessary in-person visits during pandemics. This increased accessibility could enhance patient satisfaction and lower costs, though it may not completely replace traditional hospital visits. The researchers recommend further studies with a larger, more diverse group to better understand patient experiences and improve telehealth services in Saudi Arabia. Overall, while the virtual system shows promise, more research is needed to optimize its use.

Dataset Information

The role of the COVID-19 pandemic in expediting digital health-care transformation: Saudi Arabia's experience.

Publications

The role of the COVID-19 pandemic in expediting digital health-care transformation: Saudi Arabia's experience.

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