Patient perception of doctor communication skills and patient trust in rural primary health care: the mediating role of health service quality.

ABSTRACT:

Background

This study aimed to explore the relationship between communication skills, health service quality, and patient trust in primary health services.

Method

This study was conducted in village clinics in rural China. A simple random sampling method was used to select volunteer village clinics and patients. In total, 574 participants from 25 village clinics were selected with the help of local health officers and village doctors. The response rate was 90%. Statistical analyses (hierarchical linear regression analysis and a structural equation model) were performed to analyze the data.

Results

Patient trust in doctors in rural primary health was influenced by patient perceptions of doctors' communication skills and health service quality. However, health service q

SUBMITTER: Gu L 

PROVIDER: S-EPMC9520094 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature