Construction and validation of a revised satisfaction index model for the Chinese urban and rural resident-based basic medical insurance scheme.

ABSTRACT:

Background

Quality is the most important factor in satisfaction. However, the existing satisfaction index model of urban and rural resident-based basic medical insurance scheme (SIM_URRBMI) lacks the segmentation of perceived quality elements, it couldn't provide a reference for quality improvement and satisfaction promotion. This study aims to construct a revised SIM_URRBMI that can accurately and detailly measure perceived quality and provide feasible and scientific suggestions for improving the satisfaction of urban and rural residents' basic medical insurance scheme (URRBMI) in China.

Methods

Based on the theoretical framework of the American Customer Satisfaction Index, the elements of perceived quality were refined through literature review and expert consultation, and

SUBMITTER: Cheng W 

PROVIDER: S-EPMC9531354 | biostudies-literature | 2022 Oct

REPOSITORIES: biostudies-literature