Telehealth care before and during COVID-19: trends and quality in a large health system.

ABSTRACT:

Objective

COVID-19 accelerated telehealth use to ensure care delivery, but there is limited data on the patient perspective. This study aimed to examine telehealth visit uptake before and during COVID-19 and correlates of patient satisfaction and interest in future telehealth visits.

Materials and methods

This was a cross-sectional observational study between October 2019 and April 2020. Participants included patients who completed satisfaction surveys following telehealth visits.

Results

A total of 8930 patients completed the satisfaction survey using 4-point Likert Scales. Multivariable, hierarchical, cumulative logit models were constructed to examine correlates of satisfaction with quality of care and interest in future telehealth visits. Most patients were satisf

SUBMITTER: Luna P 

PROVIDER: S-EPMC9531686 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature