Readiness of Ghanaian health facilities to deploy a health insurance claims management software (CLAIM-it)

ABSTRACT:

Introduction

Inadequate, inefficient and slow processing of claims are major contributors to the cost of health insurance schemes, and therefore undermining their sustainability. This study uses the Technology, Organisation and Environment (TOE) framework to examine the preparedness of health facilities of the Christian Health Association of Ghana (CHAG) to implement a digital mobile health insurance claims processing software (CLAIM-it), which aims to increase efficiency.

Methods

The study used a cross-sectional mixed method design to collect data (technology and human capital capacity and baseline operational performance of claims management) from a sample of 20 CHAG health facilities across Ghana. While quantitative data was analysed using simple descriptive statistics

SUBMITTER: Abekah-Nkrumah G 

PROVIDER: S-EPMC9534449 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature