Veterans' Use of Telehealth for Veterans Health Administration Community Care Urgent Care During the Early COVID-19 Pandemic.

ABSTRACT:

Background

Since the onset of the COVID-19 pandemic, telehealth has been an option for Veterans receiving urgent care through Veterans Health Administration Community Care (CC).

Objective

We assessed use, arrangements, Veteran decision-making, and experiences with CC urgent care delivered via telehealth.

Design

Convergent parallel mixed methods, combining multivariable regression analyses of claims data with semistructured Veteran interviews.

Subjects

Veterans residing in the Western United States and Hawaii, with CC urgent care claims March 1 to September 30, 2020.

Key results

In comparison to having in-person only visits, having a telehealth-only visit was more likely for Veterans who were non-Hispanic Black, were urban-dwelling, lived further from the

SUBMITTER: Cordasco KM 

PROVIDER: S-EPMC9555581 | biostudies-literature | 2022 Nov

REPOSITORIES: biostudies-literature